Preamble
Welcome to our site! Thank you for trusting us with your purchase!

This online store GTC was created with the Consumer Friendly GTC generator.

If you have any questions about these General Terms and Conditions, the use of the website, the individual products, the purchase process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details provided!

Imprint: data of the Service Provider (Seller, Company).
Name: Alex Optika Kft.

Headquarters: 9400 Sopron Várkerület 47

Mailing address: 9400 Sopron Várkerület 47

Registering authority: Győr Court

Company registration number: 08-09-008040

Tax number: 11796952-2-08

Representative: Sándor Szabó

Phone number: 06204363321

Email: flooaties@gmail.com

Website: http://flooaties.com

Bank account number: 11737083-24683647

Hosting provider data
Name: Webfy Creative ec.

Headquarters: 8500 Pápa, Csutorás utca 97.

Contact: +36 20 508 8118, hello@webfy.hu

Website: https://www.webfy.hu/

Concepts
Goods: offered on the Website and intended for sale on the Website:

movable thing, including water, gas and electricity in containers, bottles or otherwise in a limited quantity or with a specified volume, and
a movable thing that includes or is connected to digital content or a digital service in such a way that in the absence of the relevant digital content or digital service, the goods could not perform their functions (hereinafter: the goods containing digital elements)
Goods containing digital elements: movable things that include or are linked to digital content or digital services in such a way that the goods would not be able to perform their functions in the absence of the digital content or digital service concerned

Parties: Seller and Buyer together

Consumer: a natural person acting outside the scope of his profession, independent occupation or business activity

Consumer contract: a contract, one of whose subjects is considered a consumer

Functionality: the ability of a good containing digital elements, digital content or a digital service to perform functions appropriate to its purpose

Manufacturer: the producer of the Goods, in the case of imported Goods, the importer who brings the Goods into the territory of the European Union, as well as any person who, by indicating the name, trademark or other distinguishing mark of the Goods, presents himself as a manufacturer

Interoperability: the ability of a good, digital content or digital service containing digital elements to work with hardware and software different from that with which the same type of good, digital content or digital service is normally used

Compatibility: the ability of a good, digital content or digital service containing digital elements to work – without the need for conversion – with hardware or software with which goods, digital content or digital services of the same type are normally used together

Website: this website, which serves to conclude the contract

Contract: A sales contract created between the Seller and the Buyer using the Website and electronic correspondence

Durable data medium: any device that enables the consumer or the business to store the data addressed to him/her personally in a manner that is still accessible in the future and for a period appropriate to the purpose of the data, as well as to display the stored data in an unchanged form

Device enabling communication between absent parties: a device that is suitable for making a contract statement in the absence of the parties – in order to conclude a contract. Such a device is, in particular, an addressed or unaddressed form, a standard letter, an advertisement published in a press product with an order form, a catalog, a telephone, a fax machine and a device providing Internet access.

Absentee contract: a consumer contract that is concluded without the simultaneous physical presence of the parties within the framework of a distance selling system organized for the provision of goods or services in accordance with the contract, in such a way that, in order to conclude the contract, the contracting parties use a device that enables communication between absent parties only

Business: a person acting in the scope of his profession, independent occupation or business activity

Buyer/You: person entering into a contract making a purchase offer via the Website

Warranty: In the case of contracts concluded between the consumer and the business (hereinafter: consumer contract), according to the Civil Code,

the guarantee undertaken for the performance of the contract, which the company undertakes voluntarily in addition to or in the absence of its legal obligation for the proper performance of the contract, and
the mandatory warranty based on the law.

Relevant legislation The Contract is governed by the provisions of Hungarian law, and in particular the following legislation applies:
CLV of 1997. Act on consumer protection
CVIII of 2001 Act on certain issues of electronic commercial services and services related to the information society
Act V of 2013 on the Civil Code
151/2003. (IX.22.) government decree on the mandatory warranty for consumer durables
45/2014. (II.26.) government decree on the detailed rules of contracts between the consumer and the business
19/2014. (IV.29.) NGM decree on the procedural rules for managing warranty and guarantee claims for things sold under the contract between a consumer and a business
LXXVI of 1999 law on copyright
CXII of 2011 Act on the right to self-determination of information and freedom of information
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (February 28, 2018) on action against unjustified territory-based content restrictions and other forms of discrimination based on the customer’s nationality, place of residence or establishment within the internal market, and 2006/ 2004/EC and Regulation (EU) 2017/2394, and amending Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free flow of such data, and on the repeal of Regulation 95/46/EC (general data protection regulation)
373/2021 on the detailed rules of contracts for the sale and purchase of goods and the provision of digital content and digital services between a consumer and a business. (VI. 30.) Government decree
Scope and acceptance of the General Terms and Conditions
The content of the contract between us is determined – in addition to the provisions of the relevant binding legislation – by these General Terms and Conditions (hereinafter: GTC). Accordingly, these Terms and Conditions contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment conditions, the liability rules, and the conditions for exercising the right of withdrawal.

The technical information required to use the Website, which is not contained in these Terms and Conditions, is provided by other information available on the Website.

You are obliged to familiarize yourself with the provisions of these GTC before finalizing your order.

The language of the contract, the form of the contract
The language of the contracts covered by these General Terms and Conditions is Hungarian.

Contracts falling within the scope of these GTC are not written contracts, they are not filed by the Seller.
Prices
Prices are in HUF and include 27% VAT. The possibility of the Seller changing the prices for reasons of business policy cannot be ruled out. Changes to prices do not apply to contracts that have already been concluded. If the Seller has indicated the price incorrectly and an order has been received for the Goods, but the parties have not yet concluded a contract, the Seller will act on the basis of the “Incorrect price procedure” section of the General Terms and Conditions.

Procedure in case of incorrect price
It is considered an obviously incorrect price:

HUF 0 price,
a price reduced with a discount, but the discount is incorrectly stated (e.g.: in the case of a HUF 1,000 product, with a 20% discount, the product is offered for HUF 500).
In the case of an incorrect price, the Seller offers the possibility of purchasing the Goods at the real price, with which information the Buyer can decide whether to order the Goods at the real price or cancel the order without any adverse legal consequences.

Complaint handling and legal enforcement options
The consumer can submit consumer objections regarding the Goods or the Seller’s activities at the following contact details:

Phone: 06204363321
Internet address: http://flooaties.com
Email: flooaties@gmail.com
The consumer can verbally or in writing communicate his complaint to the company, which concerns the conduct, activity or omission of the company or a person acting in the interest or benefit of the company that is directly related to the distribution or sale of the goods to consumers.
The company is obliged to investigate the verbal complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the company is obliged to record the complaint and its position on it without delay, and to hand over a copy of it to the consumer on the spot in case of a verbal complaint made in person. In the case of a verbal complaint communicated by telephone or using other electronic communication services, it must be sent to the consumer at the latest within 30 days – in accordance with the regulations for the response to a written complaint – at the same time as the substantive response.

Conciliation Board procedure in the case of persons who are not considered consumers

Pursuant to the Consumer Protection Act, for the purposes of the Conciliation Board procedure, a sales contract pursuant to a separate law, a civil organization, a religious legal entity, an apartment building, a housing cooperative, a micro, small and medium-sized enterprise acting for purposes outside of its independent occupation and scope of economic activity are considered consumers. which buys, orders, receives, uses, makes use of goods or is the recipient of commercial communications or offers related to the goods.

The Conciliation Board is entitled to check and investigate the existence of consumer quality. The rules of the procedure are governed by the rules written under the Conciliation Board.

Online dispute resolution platform
The European Commission has created a website where consumers can register, so they have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. In this way, consumers can assert their rights without, for example, distance preventing them from doing so.

If you want to make a complaint about a product or service you bought online and you don’t necessarily want to go to court, you can use the online dispute resolution tool.
On the portal, you and the merchant against whom you have filed a complaint can jointly select the dispute resolution body you want to entrust with handling the complaint.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Partial invalidity, code of conduct
If any point of the General Terms and Conditions is legally incomplete or invalid, the other points of the contract will remain in force and the provisions of the relevant legislation shall apply instead of the invalid or incorrect part.

The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.

Information on the operation of goods containing digital elements, as well as on the applicable technical protection measures
The availability of the servers providing the data displayed on the website is over 99.9% per year. The entire data content is regularly backed up, so in the event of a problem, the original data content can be restored. The data displayed on the website are stored in MSSQL and MySQL databases. Sensitive data is stored with an appropriate level of encryption, and hardware support built into the processor is used to encode it.
Information on the essential properties of the Goods
On the website, we provide information on the essential properties of the Goods that can be purchased in the descriptions of each of the Goods.
Correction of data entry errors – Responsibility for the veracity of the data provided
During the order, you have the opportunity to change the data you entered before finalizing the order (by clicking the back button in the browser, the previous page opens, so the entered data can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you provide is entered accurately, as the Goods will be invoiced and delivered based on the data provided by you. We would like to draw your attention to the fact that an incorrectly entered e-mail address or the saturation of the storage space belonging to the mailbox may result in the lack of delivery of the confirmation and prevent the conclusion of the contract. If the Buyer has finalized his order and discovers an error in the given data, he must initiate the modification of his order as soon as possible. The Buyer can notify the Seller of changes to the incorrect order by sending a letter from the e-mail address provided at the time of the order or by calling the Seller.
Use of the website
Selecting the Product

By clicking on the product categories on the website, you can select the desired product family and the individual Goods within it. By clicking on each Product, you will find the Product’s photo, article number, description, and price. In case of purchase, you must pay the price listed on the website.

Add to cart

After selecting the Product, you can click on the “Add to cart” button to place any number of Products in the cart without any obligation to purchase or pay, as adding to the cart does not constitute an offer.

We recommend that you place the Goods in the basket even if you are not sure whether you wish to purchase the particular Goods, because this will give you an overview of the Goods you have selected at the given moment and display them on one screen with one click. can view and compare. The contents of the Basket can be modified freely until the order is finalized – until the “Finalize Order” button is pressed, Goods can be removed from the basket as desired, new Goods can be added to the basket as desired, and the desired quantity can be changed.

If you place the selected Product in the Basket, a separate window will pop up with the text “The Product has been added to the basket”. If you do not wish to select more Products, click on the “Continue to the basket” button! If you want to view the selected Product again or add another Product to the cart, click the “Back to Product” button!

Viewing the Cart

When using the website, you can check the contents of the basket at any time by clicking on the “Basket” icon at the top of the website. Here you can remove the selected Goods from the basket or change the number of Goods. After pressing the “Update cart” button, the system displays the information corresponding to the data you have changed, including the price of the Goods added to the cart.
If you do not wish to select additional Goods and place them in the basket, you can continue shopping by pressing the “Continue to enter data and pay” button.

Enter customer data

After pressing the “Continue to enter the data and pay” button, the contents of the basket will be displayed, as well as the total purchase price to be paid in the case of the purchase of the Goods selected by you. In the “Your order” box, you must indicate whether you wish to collect the ordered Goods in person (personal collection) or request delivery. In case of delivery, the system indicates the delivery fee, which you must pay when placing an order.

You can enter your e-mail address in the “User data” text box, and your full name, address, and phone number in the “Billing information” text box.

Finalizing the order (making an offer)
If you are convinced that the contents of the basket correspond to the Goods you want to order, and that your data is correct, you can complete your order by clicking the “Send Order” button. The information provided on the website does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling under the scope of these GTC, you are considered to be the offeror.

By pressing the “Send Order” button, you expressly acknowledge that your offer must be considered as made, and that your statement – in the event of confirmation by the Seller in accordance with these GTC – entails a payment obligation. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours according to these general terms and conditions, you will be released from your obligation to make an offer.

Order processing, contract creation
You can place your order at any time. The Seller will confirm your offer by e-mail no later than on the working day following the sending of your offer. The contract is created when the confirmation email sent by the Seller becomes available to you in your mail system.

Procedure followed in the case of undelivered packages
If the Buyer does not accept the Goods ordered and handed over for delivery and does not notify the Seller of his intention to cancel within 14 days without the justification provided by law, he is in breach of his contract with the Seller, according to which he is obliged to accept the Goods and thereby accept the Seller’s performance. In this case, the Seller will attempt to re-deliver the Goods, if he can coordinate this with the Buyer, but may make the re-delivery subject to the payment of a delivery fee. If the repeated delivery is unsuccessful, or it cannot be agreed with the Buyer because the Buyer refuses to cooperate, the Seller is entitled to terminate the contract with the Buyer with immediate effect due to the breach of contract and enforce the cost of the unsuccessful delivery and return as a penalty to the Buyer. The parties accept the use of the e-mail used by the Buyer at the time of ordering as a form of communication for terminating the contract and state that the date of notice of termination is the time when the termination letter becomes available in the Buyer’s e-mail account.

Payment methods
PayPal

PayPal is easy and secure for customers in more than 200 countries
as a payment method.

PayPal has many advantages that make shopping easier and faster, while keeping your financial information safe:

One email, one password. That’s all you need to pay or transfer money through PayPal. And the bank card can remain in the wallet.

You don’t need to deposit money into your PayPal account to pay. All you have to do is assign your bank card to your PayPal account, and you only need to do this once, at the beginning.

PayPal is a globally recognized payment method, the guarantee of secure transactions, with which you can pay the price of the Goods online in 26 different currencies.

Connect to PayPal and pay more easily in the online store!

Credit card payment

In our online store, you can pay quickly and securely by bank card.

Cash on delivery

If you wish to settle the value of the order upon receipt of the package, select the “Cash on delivery” payment method.

Cash payment

You have the option to pay the price of the Goods and the delivery fee in cash upon receipt of the Goods.

Acceptance methods, acceptance fees
GLS courier service

The Goods are delivered by the GLS courier service.

You can find more information here: https://gls-group.eu/HU/hu/cimzetteknek-nyujtott-szolgaltatasok
MPL courier service

Convenient and simple package collection option. You can pay by bank card or cash.
You can request delivery to your home address or even your workplace. National coverage.
Two delivery attempts for the MPL Business package, which is included in the basic price.

More info: https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_päckkezbesites
MPL Parcel machine

Parcel Vending Machines essentially consist of a screened interface and compartments of different sizes that hide the packages. Pick-up at Parcel Vending Machines is fast – by entering the received code and our phone number, we can already access our order. In addition, they are available 24 hours a day.

More information: https://www.posta.hu/päckautomata
GLS package point

Door-to-door delivery by courier service is the most popular for online shopping, but the rate of personal collection is increasing every year. Customers can receive the goods comfortably and according to their own schedule through GLS Parcel Points, where cash payment is ensured.

GLS Package Points are located in easily accessible places, such as shopping centers, gas stations, bookstores or other busy stores. Most of them are open for long hours, even on weekends, for customers who want to pick up or drop off packages. GLS sends an e-mail or SMS notification to the recipient about the delivery of the goods. The customer can pick up the package at any time within 5 working days, taking into account the opening hours of the GLS Parcel Point.

Completion date
Regarding the order, the general delivery deadline is a maximum of 30 days from the confirmation of the order. In case of delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not perform within the additional deadline, the Buyer is entitled to withdraw from the contract.

Reservation of rights, ownership clause
If you previously ordered Goods without receiving them during delivery (not including the case when you exercised your right of withdrawal), or if the Goods were returned to the seller with a not wanted mark, the Seller will fulfill the order with the purchase price and the obligates you to pay shipping costs in advance.

The Seller may withhold delivery of the Goods until he is satisfied that the payment of the price of the Goods has been successfully made using the electronic payment solution (including the case where, in the case of Goods paid by bank transfer, the Buyer transfers the purchase price and the conversion in the currency of his Member State, and due to bank commissions and costs, the Seller does not receive the full amount of the purchase price and the delivery fee). If the price of the Goods has not been paid in full, the Seller may ask the Buyer to supplement the purchase price.

Sales abroad

The Seller does not distinguish between Buyers in the territory of Hungary and outside the territory of the European Union using the Website. In the absence of a different provision of these GTC, the Seller ensures the delivery/receipt of the ordered Goods in the territory of Hungary.

The provisions of these General Terms and Conditions apply to purchases outside of Hungary as well, with the fact that, based on the provisions of the relevant regulation, a consumer who is a citizen of a Member State or has a place of residence in a Member State, or a business that has a place of business in a Member State, is considered a buyer in the interpretation of this point. and within the European Union buys goods or uses services for the sole purpose of end use, or acts with such intent. A consumer is a natural person who acts for a purpose that is outside the scope of his commercial, industrial, craft or professional activities.

The language of communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the Buyer in the language of the Buyer’s home country.

The Seller is not obliged to comply with the non-contractual requirements, such as labeling or sector-specific requirements, defined in the national law of the Buyer’s Member State in relation to the relevant Goods, or to inform the Buyer of these requirements.

Unless otherwise specified by the Seller, Hungarian VAT applies to all Goods.

The Customer may exercise his legal rights in accordance with these Terms and Conditions.

If an electronic payment solution is used, the payment is made in the currency specified by the Seller,

The Seller may withhold the delivery of the Goods until he is satisfied that the payment of the price of the Goods and the delivery fee has been successfully and fully made using the electronic payment solution (including the case when, in the case of Goods paid by bank transfer, the Buyer transfers in the currency of his Member State due to the purchase price (delivery fee) and the conversion, as well as bank commissions and costs, the Seller does not receive the full amount of the purchase price). If the price of the Goods has not been paid in full, the Seller may ask the Buyer to supplement the purchase price.

In order to hand over the Goods, the Seller also provides non-Hungarian Buyers with the same handover options as Hungarian Buyers.

If, according to the General Terms and Conditions, the Customer may request the delivery of the Goods to the territory of Hungary or to the territory of any other European Union member state, the non-Hungarian customer may also request this by any of the delivery methods specified in the General Terms and Conditions.

If, according to the General Terms and Conditions, the Buyer can choose to receive the Goods in person from the Seller, this can also be used by non-Hungarian Buyers.

In other cases, the Buyer may request that the Goods be transported abroad at his own expense. Hungarian Buyers are not entitled to this right.

The Seller fulfills the order after payment of the delivery fee, if the Buyer does not pay the delivery fee to the Seller, or does not resolve the delivery itself by the pre-agreed date, the Seller will terminate the contract and refund the pre-paid purchase price to the Buyer .

Consumer information

Information on the consumer’s right of withdrawal
As a consumer, the Civil Code 8:1. According to § 1, point 3, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered, so legal entities cannot use the right of withdrawal without justification!

45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to cancel without giving reasons. The consumer has the right of withdrawal

a) In the case of a contract for the sale of goods
aa) to the Goods,
ab) when buying and selling several Goods, if the individual Goods are delivered at different times, to the last delivered Goods,
it can be exercised within the deadline starting from the date of receipt by the consumer or a third party other than the carrier indicated by him, which deadline is 14 calendar days.

The provisions of this clause do not affect the consumer’s right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the date of receipt of the Goods.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.

Declaration of withdrawal, exercise of the consumer’s right of withdrawal or termination

45/2014, the consumer (II. 26.) You can exercise your right guaranteed in § 20 of the Government Decree by means of a clear declaration to this effect, or by using a sample declaration that can also be downloaded from the website.

Validity of the consumer’s declaration of withdrawal

The right of withdrawal shall be deemed to have been asserted within the deadline if the consumer sends his statement within the deadline.

In the case of written withdrawal or termination, it is sufficient to send the withdrawal or termination statement within the deadline.

The consumer bears the burden of proving that he exercised his right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer’s declaration of withdrawal on an electronic data medium after its arrival.

Obligations of the Seller in case of cancellation by the consumer

The Seller’s obligation to refund

If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, the Seller shall refund the full amount paid by the consumer as compensation, including the costs incurred in connection with the performance, such as the delivery fee, within fourteen days of becoming aware of the withdrawal at the latest too. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least expensive standard mode of transport.

Method of the Seller’s refund obligation

45/2014. (II. 26.) In case of withdrawal or termination in accordance with § 22 of the Government Decree, the Seller will refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the consumer’s express consent, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller is not responsible for delays due to a wrongly and/or inaccurately provided bank account number or postal address by the Consumer.

Additional costs

If the consumer specifically chooses a mode of transport other than the least expensive usual mode of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to refund up to the indicated general delivery charges.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or proven beyond doubt that he has returned them; of the two, the earlier date must be taken into account. We are unable to accept items sent by cash on delivery or by post.

In the event of withdrawal or termination of the consumer’s obligations

Return of the Goods

If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, is obliged to return the Goods immediately, but no later than within fourteen days from the notification of withdrawal, or hand them over to the Seller or a person authorized by the Seller to receive the Goods. The return is deemed completed within the deadline if the consumer sends the Goods before the deadline.

Bearing direct costs related to the return of the Goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller’s address. If the consumer terminates the service provision contract concluded off-premises or between absent parties after the beginning of the performance, he is obliged to pay the company a fee commensurate with the service performed up to the date of notification of the termination to the company. 

Consumer responsibility for depreciation

The consumer is responsible for the depreciation resulting from use exceeding the use necessary to determine the nature, properties and operation of the Goods.

If, according to the relevant legislation, the right of withdrawal cannot be exercised, or can only be exercised under conditions, the Buyer is not entitled to trial use either.

The right of withdrawal cannot be exercised in the following cases

The Seller specifically draws your attention to the fact that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (II.26.). In the cases included in paragraph (1):

after the full performance of the service, however, if the contract creates a payment obligation for the consumer, this exceptional case can only be invoked if the performance began with the express prior consent of the consumer and the consumer’s acknowledgment that he loses his right of withdrawal as soon as the business fully fulfilled the contract;
with regard to Goods or services whose price or fee depends on the possible fluctuation of the financial market, even during the period specified for the exercise of the right of withdrawal, which cannot be influenced by the company;
in the case of non-pre-manufactured Goods that have been produced based on the instructions or at the express request of the consumer, or in the case of Goods that have been clearly tailored to the consumer;
with regard to goods that are perishable or retain their quality for a short time;
with regard to Goods with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene;
with regard to Goods which, by their nature, are inseparably mixed with other Goods after delivery;
with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company’s control, and the price of which was agreed upon by the parties when concluding the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;
in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;
with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
in the case of contracts concluded at a public auction;
with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
with regard to digital content provided on a non-material data carrier, if the Seller has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the start of performance, and the company has sent a confirmation to the for the consumer.

Information on product warranty and accessory warranty for guaranteeing the conformity of the goods in relation to consumer contracts
This section of the consumer information was prepared based on the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.) taking into account Annex No. 3 of Government Decree 45/2014 (II.26.)

The Consumer Information only applies to Buyers who qualify as consumers, the rules for buyers who are not considered consumers are included in a separate chapter.

Requirements for contractual performance in the case of a consumer contract

The requirements for contractual performance generally apply to goods sold under a consumer contract and goods containing a digital element

At the time of delivery, the Goods and the performance must comply with Regulation 373/2021. (VI.30.) to the requirements contained in the Government Decree.

In order for the performance to be considered contractual for the Goods that are the subject of the contract

it must correspond to the description, quantity, quality, type included in the contract, and must have the functionality, compatibility, interoperability and other characteristics specified in the contract
it must be suitable for any purpose specified by the consumer, which the consumer brought to the Seller’s attention at the latest when the contract was concluded, and which the Seller accepted
must have all the accessories and user manuals specified in the contract – including commissioning instructions, installation instructions, and customer service support – and
you must provide the updates specified in the contract.
In order for the performance to be deemed to be in accordance with the contract – in addition – to the Goods that are the subject of the contract

it must be suitable for the purposes that, in the case of the same type of Goods, are prescribed by law, technical standard or, in the absence of a technical standard, by the governing code of conduct
it must have the quantity, quality, performance and other characteristics that the Consumer can reasonably expect – especially in terms of functionality, compatibility, accessibility, continuity and safety – which is usual for the same type of Goods, taking into account the Seller, its representative or another person participating in the sales chain makes a public statement about the specific properties of the Goods – especially in an advertisement or on a label
it must have the accessories and instructions that the consumer can reasonably expect – including packaging and installation instructions – and
it must correspond to the characteristics and description of the Goods presented by the company as a sample or model or made available as a trial version prior to the conclusion of the contract.
The Goods need not comply with the above public statement if the Seller proves that

he didn’t know the public statement, and he didn’t need to know it
the public statement has already been properly corrected by the time of the conclusion of the contract or
the public statement could not influence the right holder’s decision to enter into a contract.
Requirements for contractual performance in the case of the sale of goods sold under a consumer contract

The Seller performs incorrectly if the defect in the goods results from improper installation, provided that

a) commissioning is part of the sales contract and was carried out by the Seller or was carried out under the Seller’s responsibility; obsession

b) the commissioning had to be carried out by the consumer, and the unprofessional commissioning is the result of deficiencies in the commissioning instructions provided by the Seller – or in the case of goods containing digital elements – by the digital content or digital service provider.

If, according to the sales contract, the goods are put into operation by the Seller, or the putting into operation takes place under the responsibility of the Seller, the performance must be considered completed by the Seller when the putting into operation is completed.

If, in the case of goods containing digital elements, the sales contract provides for the continuous provision of digital content or digital services over a specified period of time, the Seller is responsible for the defect in the goods related to the digital content, if the defect occurs in the case of continuous service for a period not exceeding two years from the delivery of the goods in two years; or occurs or becomes recognizable.

Requirements for contractual performance in the case of goods containing digital elements sold within the framework of a consumer contract

In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of such updates to the digital content of the goods or the related digital service – including security updates – which are necessary to maintain the conformity of the goods with the contract, and must also ensure that the consumer you get them too.

Making the update available to the Seller if the sales contract

provides for a one-time service of the digital content or digital service, then it can reasonably be expected by the consumer based on the type and purpose of the goods and digital elements, as well as the unique circumstances and the nature of the contract; obsession
provides for continuous service of the digital content over a specified period, then in the case of continuous service of a duration not exceeding two years, it must be provided over a period of two years from the delivery of the goods.
If the consumer does not install the updates provided within a reasonable time, the Seller is not liable for the defect of the goods, if it arises solely from the failure to apply the relevant update, provided that

a) the Seller informed the consumer about the availability of the update and the consequences of the consumer’s failure to install it; and

b) failure to install the update by the consumer or incorrect installation of the update by the consumer cannot be attributed to the incompleteness of the installation instructions provided by the Seller.

Defective performance cannot be established if, when concluding the contract, the consumer received special information that a specific property of the goods differs from what is described here, and when concluding the sales contract, the consumer separately and expressly accepted this deviation.

Accessories warranty

In which case can you exercise your accessory warranty right?

In the event of defective performance by the Seller, you may assert a warranty claim against the Seller in accordance with the provisions of the Civil Code and, in the case of a consumer contract, Government Decree 373/2021 (VI.30).

What rights are you entitled to based on your warranty claim?

You can – according to your choice – make use of the following accessory warranty claims:

You can request a repair or replacement, unless the fulfillment of the request you have chosen is impossible or would involve disproportionate additional costs for the Seller compared to the fulfillment of another request. If you did not, or could not, request the repair or replacement, you may request a proportional reduction of the compensation or, as a last resort, you may withdraw from the contract.

You can transfer from your selected accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the Seller gave a reason for it.

In the case of a consumer contract, it must be assumed until proven otherwise that a defect recognized within one year from the date of delivery of the goods and goods containing digital elements already existed at the time of delivery of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

In the case of used goods, warranty and guarantee rights differ from the general rules. In the case of used Goods, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected the occurrence of certain defects must be taken into account. As a result of obsolescence, the occurrence of certain defects becomes more and more frequent, as a result of which it cannot be assumed that a used Goods can have the same quality as a newly purchased one. Based on this, the Buyer can only enforce its warranty rights with respect to defects that are beyond defects resulting from use and that arose independently of them. If the used Goods are defective and the Buyer, who is considered a Consumer, was informed of this at the time of purchase, the Service Provider has no responsibility for the known defect.

The Seller may refuse to make the goods conform to the contract if repair or replacement is impossible, or if doing so would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value represented by the Goods in perfect condition, as well as the severity of the breach of contract.

The consumer is also entitled – in accordance with the severity of the breach of contract – to request a proportionate delivery of compensation or to terminate the sales contract if

the Seller did not perform the repair or replacement, or performed it but did not fulfill the following conditions in whole or in part
the Seller must ensure the return of the exchanged goods at his own expense
if the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the goods – before the defect became recognisable, then the obligation to repair or replace includes the removal of the non-conforming goods and the commissioning of the replaced or repaired goods placing or bearing the costs of removal or commissioning.
refused to make the goods conform to the contract
a repeated performance error occurred, despite the fact that the Seller attempted to make the goods conform to the contract
the performance error is so serious that it justifies an immediate price reduction or the immediate termination of the sales contract, or
the Seller has not undertaken to bring the goods into conformity with the contract, or it is clear from the circumstances that the company will not bring the goods into conformity with the contract within a reasonable time frame or without significant damage to the consumer’s interests.
If the consumer wishes to terminate the sales contract citing faulty performance, the Seller bears the burden of proving that the fault is insignificant.

The Consumer is entitled to withhold the remaining part of the purchase price – depending on the severity of the breach of contract – in whole or in part, until the Seller fulfills its obligations related to the conformity of the performance with the contract and defective performance.

It is a general rule that:

the Seller must ensure the return of the exchanged goods at his own expense
if the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the goods – before the defect became recognisable, then the obligation to repair or replace includes the removal of the non-conforming goods and the commissioning of the replaced or repaired goods placing or bearing the costs of removal or commissioning.
The reasonable deadline for repairing or replacing the goods shall be counted from the time when the Consumer communicated the defect to the company.

The consumer must make the goods available to the company in order to complete the repair or replacement.

Delivery of compensation is proportional if its amount is equal to the difference between the value of the goods that the Consumer is entitled to in the case of contractual performance and the value of the goods actually received by the Consumer.

The Consumer’s right to terminate the purchase contract can be exercised with a legal statement addressed to the Seller expressing the decision to terminate.

If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract exist in respect of them, the Consumer may terminate the sales contract only with regard to the defective goods, but also with respect to any other goods acquired together with them. may terminate it if the Consumer cannot reasonably be expected to keep only goods that conform to the contract.

If the Consumer terminates the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract, then

the Consumer must return the affected goods to the Seller at the Seller’s expense and
the Seller must immediately refund to the Consumer the purchase price paid for the goods concerned, as soon as he has received the goods or the certificate supporting the return of the goods.
What is the deadline for asserting your warranty claim?

You are obliged to report the error immediately after discovering it. An error reported within two months from the discovery of the error shall be considered an error reported without delay. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.

The part of the repair time during which the Buyer cannot use the Goods as intended is not included in the limitation period.

The statute of limitations for the accessory warranty claim for the part of the Goods affected by the replacement or repair starts anew. This rule must also be applied if a new error arises as a result of the correction.

If the subject of the contract between the consumer and the business is a used thing, the parties can also agree on a shorter limitation period; a limitation period of less than one year cannot be validly established in this case either.

Who can you enforce your accessory warranty claim against?

You can enforce your accessory warranty claim against the Seller.

What other conditions are there for asserting your accessory warranty rights?

Within one year from the date of delivery, there is no other condition for asserting your accessory warranty claim, apart from reporting the defect, if you prove that the Goods were provided by the Seller. However, after one year has passed since the performance, you are already obliged to prove that the defect you recognized was already present at the time of performance.

Product warranty

In which case can you use your product warranty right?

In the event of a defect in a movable thing (Goods), you can – according to your choice – assert a warranty claim for accessories or a claim for product warranty.

What rights do you have based on your product warranty claim?

As a product warranty claim, you may only request the repair or replacement of defective Goods.

In which case is the Goods considered defective?

The goods are defective if they do not meet the quality requirements in force at the time they are put on the market or if they do not have the properties described by the manufacturer.

What is the deadline for asserting your product warranty claim?

You can assert your product warranty claim within two years of the Product being placed on the market by the manufacturer. After this deadline, you will lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You may only exercise your product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the Goods in the event of a product warranty claim.

In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

manufactured or marketed the Goods outside of its business activities, or
the defect was not detectable according to the state of science and technology at the time of placing it on the market or
the defect in the Goods results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, in case of successful enforcement of your product warranty claim, you may assert your accessory warranty claim for the replaced Product or repaired part against the manufacturer.

Information on the product warranty and accessory warranty for the guarantee of the conformity of the goods in the case of non-consumer Buyers

General rules of warranty rights

A Customer who is not considered a consumer may – at his or her choice – use the following accessory warranty claims:

You can request a repair or replacement, unless the fulfillment of the request you have chosen is impossible or would involve disproportionate additional costs for the Seller compared to the fulfillment of another request. If you did not or could not ask for the repair or replacement, you can request a proportional delivery of the compensation, or the Buyer can repair the defect at the Seller’s expense, or have it repaired by someone else or – as a last resort – withdraw from the contract.

You can transfer from your selected accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the Seller gave a reason for it.

In the case of used goods, warranty and guarantee rights differ from the general rules. In the case of used Goods, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected the occurrence of certain defects must be taken into account. As a result of obsolescence, the occurrence of certain defects becomes more and more frequent, as a result of which it cannot be assumed that a used Goods can have the same quality as a newly purchased one. Based on this, the Buyer can only enforce its warranty rights with respect to defects that are beyond defects resulting from use and that arose independently of them. If the used Goods are defective and the Buyer, who is considered a Consumer, was informed of this at the time of purchase, the Service Provider has no responsibility for the known defect.

In the case of buyers who are not considered consumers, the deadline for asserting the warranty right is 1 year, which starts on the day of performance (handover).

Product warranty and guarantee

The product warranty and the mandatory warranty apply only to customers who qualify as consumers.

If the Seller voluntarily provides a warranty for a given Product, this will be indicated separately during the purchase of the Product.

If the manufacturer provides a manufacturer’s warranty for the Goods that also covers buyers who are not considered consumers, it can be enforced directly with the manufacturer.